Contacting Your Braintrust Team
When the in-platform resources and this Help Center don’t answer your question, your Braintrust team is there to help. This is the path for questions about the platform, your students or groups, and anything that isn’t working the way you expect.
Who to Reach Out to First
Your school’s System Manager is your first point of contact for most questions. They set up groups, curriculum, and support resources for your school, and they can resolve issues or pass them along on your behalf.
Reaching the Braintrust Team
For questions your System Manager can’t resolve, the Braintrust team can help directly. Your System Manager can connect you with the right Braintrust contact for your school.
What to Include
To get a faster answer, share:
- What you were trying to do.
- What happened instead, and any message you saw.
- The group or student involved, if the issue is specific to one.